Frequently ASKED
Frequently Asked Questions
We offer a wide range of products, including custom-made Rwandan clothing, unique arts and crafts, handcrafted jewelry, home décor items, and cultural souvenirs. Each product is carefully crafted by local artisans, celebrating Rwandan culture and craftsmanship.
Yes! We ship our products worldwide. Whether you’re in Rwanda or anywhere else, we ensure safe and timely delivery of our products to your doorstep.
Absolutely! We specialize in custom clothing and art. You can work with our team to create personalized designs that reflect your style and preferences. Contact us to learn more about our customization options.
Each product is unique, and we provide specific care instructions for our clothing, jewelry, and home décor items. Generally, it’s best to hand-wash custom garments and avoid exposing artwork and jewelry to direct sunlight and moisture. Specific care details will be included with your purchase.
We accept a variety of payment methods, including credit cards, mobile money, and bank transfers. All transactions are processed securely to protect your information.
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we accept returns and exchanges within 14 days of delivery, provided the product is in its original condition. Please visit our Return Policy page for more details.
For local orders within Rwanda, delivery typically takes 1 business day. For international orders, delivery times vary depending on the destination and shipping method selected, but it usually takes 7-14 business days.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s status directly on our website or through the courier’s tracking system.
Yes, all of our products are sourced from talented Rwandan artisans. We are committed to supporting local craftsmanship and ensuring that every item reflects the beauty and culture of Rwanda.
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